STUDIO MANAGER/LEAD PERFORMANCE MANAGER

(Full Time)

Responsibilities

• Maintaining a professional and courteous relationship with every client

• Enforce studio policies, procedures, and productivity standards

• Answering the phone and returning voicemails

• Booking, rescheduling and canceling appointments

• On-boarding new clients, obtain waivers, and create Client Profiles in our system

• Checking-in and retailing out customer sessions on our system

• Greeting customers and ushering them to their service of choice

• Administering all specialty services

• Providing service tours, selling packages & memberships

• Executing opening and closing duties

• Maintain current product knowledge of all modalities and products that we can offer clients to support and enhance their goals

• Educate clients on the all OmaBody modalities

• When not with clients, assisting in other store operations: maintaining store cleanliness, maintaining laundry upkeep, assisting in customer lead reach out, assist in community outreach, assist in creating store events, and assisting in social media content creation

• Manage and create social media content for the studio to create compelling posts and communicate with guests

• Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in OmaBody services

• Maintain a safe, clean and secure environment for all guests and staff

• Monitor and formally document staff performance/behavior

• Oversee employee schedules to maximize usage and efficiency while ensuring adequate coverage during peak hours and special events.

• Communicate any equipment maintenance or studio needs to leadership

• Ensure an exceptional store experience that engages and retains customers

• Daily reporting of appointments, revenue, and inbound/outbound calls

• Report all safety and medical incidents through formal in-store communication and to the leadership team

• Drive studio sales through membership, packages, and retail opportunities while adhering to sales success metrics

• Maintain a highly engaged group of ambassadors and influencers that promote the studio and brand

Qualifications:

• A love for health and wellness

• Excellent verbal and written communication skills

• At least one year of customer service experience in a retail/service environment.

• Availability to work weekends.

• Holds or working towards a degree in marketing, business administration or related field.

• Minimum of 2 years in sales

Compensation & Benefits

• Competitive salary

• Bonus based on performance

• Vacation Time

• Flexible schedule in a fun work environment

• Access to complementary and discounted in-store services

• Opportunity for growth

Compensation: TBD

WELLNESS ASSOCIATE / SALES ASSOCIATE

(Full Time or Part Time)

Responsibilities

• Maintaining a professional and courteous relationship with every client

• Enforce studio policies, procedures, and productivity standards

• Answering the phone and returning voicemails

• Booking, rescheduling and canceling appointments

• On-boarding new clients, obtain waivers, and create Client Profiles in our system

• Checking-in and retailing out customer sessions on our system

• Greeting customers and ushering them to their service of choice

• Administering all specialty services

• Providing service tours, selling packages & memberships

• Executing opening and closing duties

• Maintain current product knowledge of all modalities and products that we can offer clients to support and enhance their goals

• Educate clients on the all OmaBody modalities

• When not with clients, assisting in other store operations: maintaining store cleanliness, maintaining laundry upkeep, assisting in customer lead reach out, assist in community outreach, assist in creating store events, and assisting in social media content creation

• Create social media content for the studio to create compelling posts and communicate with guests

• Participate in local events and wellness initiatives and establish partnerships with fitness and wellness enthusiasts to generate interest in OmaBody services

• Maintain a safe, clean and secure environment for all guests and staff

• Participate in community events

Qualifications:

• A love for health and wellness

• Excellent communication skills

• At least one year of customer service experience in a retail/service environment.

• Availability to work weekends.

• Holds or working towards a degree in health care, exercise science, or related field.

• Minimum of 2 years in sales

Compensation & Benefits

• Competitive salary

• Bonus based on performance

• Vacation Time

• Flexible schedule in a fun work environment

• Access to complementary and discounted in-store services

• Opportunity for growth

Compensation: TBA